Our Policies
Our Commitment to Transparency
We begin preparing your order as soon as your purchase is confirmed to ensure a fast delivery process. Orders are handed over to the shipping provider on the same day they are processed and typically take 1-3 working days to arrive – Friday & Saturday not included , depending on your location. Please note that during high-demand time, slight delays may occur.
The shipping providers operates between 9:00 AM. and 5:00 PM., making up to three delivery attempts on consecutive days. If the order is not received within this time frame, it will be returned to us, and shipping fees will apply .
Voga takes pride in offering scarves that are completely new and untouched, ensuring they have never been worn or tried on. Due to hygiene considerations, exchanges are limited to cases of defective products or receiving an item different from what was ordered. These issues must be reported within one day of receiving your order, and the item must remain in its original packaging and condition. To request an exchange, contact us at admin@voga-eg.com within one day of delivery. Once the item is inspected and confirmed defective, voga will replace it with the same scarf in the original color.
Effective Date: January 15, 2025
Brand Name: Voga
At Voga, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or products.
1. Information We Collect
We collect information to provide better services and improve your experience. This includes:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details, and other information you provide during registration or purchase.
- Non-Personal Information: Browser type, device type, IP address, and your activity on our website (e.g., pages visited, time spent).
2. How We Use Your Information
We use the information collected for:
- Processing your orders and delivering products.
- Personalizing your shopping experience and offering tailored recommendations.
- Sending updates, promotional offers, and newsletters (only if you opt-in).
- Improving our website and customer service through analytics and feedback.
- Complying with legal obligations or resolving disputes.
3. Sharing Your Information
We value your trust and only share your information with trusted third parties when necessary:
- Payment Processing: To securely process payments through third-party providers.
- Shipping Services: To deliver your orders efficiently.
- Legal Compliance: To comply with applicable laws or protect Voga’s rights and safety.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience by:
- Keeping your preferences and items in your shopping cart.
- Analyzing website traffic and improving our services.
You can manage or disable cookies through your browser settings. However, some website functionalities may be affected.
5. Your Rights
As a valued customer, you have the right to:
- Access and review your personal data.
- Request corrections or updates to your information.
- Request deletion of your data, subject to legal or business retention requirements.
- Opt-out of receiving marketing emails by clicking “unsubscribe” in any email.
To exercise your rights, please contact us at [admin@voga-eg.com].
6. Data Security
We implement strict security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. Voga is not responsible for the privacy practices of these websites. Please review their privacy policies before sharing your information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: admin@voga-eg.com
Phone: +201029296034
Thank you for trusting Voga. Your privacy matters to us.
Let me know if you’d like additional sections or adjustments!